Frequently Asked Questions

Welcome to your new go-to source for aftermarket auto parts and accessories. we committed to bringing you the same competitive prices, better customer service, and a truly superior shopping experience.

General

At present, we collect sales tax for almost all states to comply with the Wayfair state sales tax ruling.

The amount of sales tax depends on the rates in your respective state and district.

Carbody.com offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

  • All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal
  • ApplePay
  • GooglePay
  • Shopify payment

No, we don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate and paired with a secure shopping cart so you can enjoy a quick, stress-free shopping experience.

  1. Click on the menu button on the top left-hand corner of the site.
  2. Select “My Account” from the menu.
  3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
  4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
  5. Click on “Order History” and you will be routed to the courier’s tracking page.

Yup! Once your package is shipped out, a tracking number will be sent via email.

Carbody.com only ships within the continental United States.

We want you to be completely satisfied with your purchase from Carbody. If for any reason you are not satisfied, we offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

ELIGIBILITY FOR REFUND

To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.

STARTING A REFUND

To start a refund, please contact us at sales@carbody.com We will provide you with instructions on the refund process, including where and how to return the item(s) to us.

REFUND PROCESS

Once we receive your returned item(s), we will inspect them to ensure they meet our eligibility criteria. If your refund is approved, we will initiate a refund to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.

EXCEPTIONS / NON-REFUNDABLE ITEMS

Certain types of items cannot be refunded, such as personalized or customized products. We also do not offer refunds on sale items or gift cards.

CONTACT US

If you have any questions or concerns about our Refund Policy, please contact us at sales@carbody.com